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GOPACK HELP & SUPPORT

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the table.

A question about a hand? Something not working? Find a quick answer below, or get in touch with us.

Find an answer

A LITTLE HELP WITH YOUR HAND

Common questions.

How do I learn to play?

Start with the how-to-play guide for the rules, scoring modes, and table terms. You can also try guided practice in the game before starting a solo match against bots.

Why can’t I play a card?

Wait for your turn and follow the led suit if you have it. If you have no card of that suit, go to the pack and draw until you can follow. When the pack is empty and you cannot follow, pass. The rules guide explains each step.

How do I play with friends?

Private rooms are in the mobile apps. Choose Private Room and share the room code with your friends. The website supports solo games against bots.

If a friend cannot join, check that everyone is online and using the same room code. Ask the host whether the room is still open. If the problem continues, send us the error message and your app versions.

Can I continue a saved game?

Choose Resume Game on the home screen when a saved solo game is available. Use the same device, or the same browser and browser profile, where you started it.

A solo game is saved locally. Avoid uninstalling the app or clearing browser data while troubleshooting; doing so can remove your saved game and guest-account access.

My points or styles are missing. What should I do?

Check your internet connection and the account backup status in Profile → Account. If a retry option is shown, try syncing again. Keep the app installed while we help.

Email support with your table name, what is missing, and your account ID if it is shown in Profile. Guest accounts cannot be restored after a reinstall unless an email was linked beforehand; email linking is not available in every version.

How do I adjust cards, sound, or the layout?

Open the table’s ? menu for settings. Under Table & cards, adjust card size, hand order, or Focus mode. Supported Duo layouts also offer Auto split, Table top, Table bottom, and Standard view.

Use Sound & effects for game sounds, volume level, vibration, and reduced motion. If cards or controls overlap, tell us your device model, screen orientation, and fold position, and attach a screenshot.

The game is stuck or a room disconnected.

Check your connection for online rooms, then close and reopen the app. In a browser, reload the page. Check your app store for an available GoPack update.

If it happens again, note the last action you took and any error message. Send us a problem report so we can investigate.

Where can I ask about privacy or account deletion?

Read our privacy policy for information about device storage, account backups, and private rooms. The account deletion section explains the current request process. You can also contact [email protected] with a privacy question.